Frequently Asked
Questions
How
do I benefit from becoming a KeyISP.com subscriber?
KeyISP.com is a user-friendly service that includes multiple e-mails
addresses, up-to-date news and weather, and free software. KeyISP.com
can also be used to conduct online transactions such as Internet Banking
or secure file downloads.
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What e-mail management programs can
I use with KeyISP.com?
Outlook 98 and greater, Outlook Express 4.01 and greater, Eudora 4.02
and greater. For Mac Users Outlook Express 5.02 and Netscape 4.7 (and
greater).
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How can I request an additional e-mail
address?
You can add an additional e-mail account using the KeyISP.com Online
e-mail manager. To access e-mail manager, visit http://www.keyisp.com/webmail.html
.
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How do I sign up for KeyISP.com?
There are two options to subscriber for the KeyISP.com service. Option
1 is to use the KeyISP.com CD ROM. Option 2 is to enroll online by
visit http://www.keyisp.com.
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What are the system requirements
for using KeyISP.com?
In addition to a CD ROM drive and a modem, you will need the following:
PC Users:
- Win 95/98
- 486DX/66 or greater
(Pentium recommended)
- 16MB system memory (32
recommended)
- 91MB free disk space.
Win ME/NT/2000
- Pentium Processor 133
MHZ or greater
- 32MB system memory (64
recommended)
- 91MB free disk space
MAC Users
- PowerPC with OS 8 or
greater
- 32MB system memory
(64 recommended)
- 91MB free disk space
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How
can I find a dial-up number to connect to KeyISP.com?
Customized dial-up software is built into the KeyISP.com product.
In the “user name and password” dialogue screen, click
on Properties, select the appropriate Phone book button and choose
your local access number from the provider list. Click OK to save
these changes and then connects. With UUNet’s vast system, KeyISP.com
is able to provide customers with over 5,000 POP accounts, with access
to over 1.6 million ports.
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Can I check my e-mail from a computer
that doesn’t have KeyISP.com software?
Yes, Internet based mail, or web mail, is available and it is accessed
by launching a browser while connected to the Internet and proceeding
to KeyISP.com. Enter your username and password and administer your
mail account.
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How many e-mail boxes do I receive?
As a KeyISP.com customer, you receive five e-mail accounts free of
charge. Extra e-mail accounts are available for an additional fee.
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Does KeyISP.com offer its members the
ability to create their own Web page(s)?
Currently KeyISP.com offers this service through and affiliation with
NRI. To take advantage of this feature you will need to e-mail the
following information to hosting@netrelated.com :
1. The "User ID" for their dial-up service
2. A "User ID" that will be used to access and maintenance
their web site
3. A "Password" that will be used to access and maintenance
their web site
After this information has been received, NRI will set up your personal
web space.
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When is your customer service department
available to answer my questions?
KeyISP.com customer service representatives are available 24 hours
a day, 7 days a week.
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How
do I contact your customer service department?
You may call customer service at (Insert Your Toll Free Number) or
visit the KeyISP.com web site at (Insert Your Web site URL)
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What is a Web browser?
A Web browser is a software program that is used to view Web pages.
The KeyISP.com CD ROM includes a customized version of Microsoft Internet
Explorer.
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How do you invoice me for my Internet
service?
To set-up your KeyISP.com account, we accept VISA and Master Card
(including Check Cards). If you do not wish to pay via credit card,
we also accept electronic checks. You will be charged each month for
the next month’s service on the anniversary date of your enrollment.
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What dial-up and connection speeds
does KeyISP.com support?
Your connection speed within the United States is 56K v.90. Internationally,
KeyISP.com supports 33K.
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What if I have an Apple Macintosh Computer?
Please contact KeyISP.com customer service toll-free at (Insert Toll
Free Number) for MAC installation and set-up instructions.
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How many hours am I allowed per month?
Your KeyISP.com account allows for unlimited hours per month.
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How can I access my email while traveling?
What if I am traveling abroad?
Local dial-up numbers are available throughout the contiguous 48 United
States.
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How do I change my password?
For your protection, KeyISP.com requests that you contact customer
support at (Insert Toll Free Number). Be sure to have your username
and current password available.
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I’m
not receiving e-mail, what could be the problem?
You may have your e-mail client software set to "leave mail on
server" or are using IMAP, which can cause your account to exceed
its disk quota if a large quantity of mail has accumulated there.
Be careful what you actually leave on the server. Using POP in "leave
mail on server" mode slows your email access, and IMAP, while
very helpful for mobile users, is not a great idea for users who always
use the same computer. You may have several megabytes of mail stored
on the mail server in either of these cases, and it would be a good
idea to remove any excess that you don't need. Consult your e-mail
software documentation for information on removing email from the
server.
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Many web sites, including KeyISP.com,
try to issue me a cookie when I visit. I heard cookies were bad because
they might violate my privacy, so I don't accept them, but that causes
some web sites not to work. What is the truth about cookies?
The idea that cookies violate privacy is a myth. Instead, you can
use them to your advantage. There are two types of cookies: session
cookies and persistent cookies. Session cookies are used to store
temporary information about your visit to a particular web site --
perhaps a unique identifier for your "shopping cart" while
you browse products. Persistent cookies are used to store information
like your username for a particular site between visits, and are stored
on your computer's hard disk. Both types of cookies are generally
beneficial and secure. When a Cookie is issued to you by one site
it can only be requested by that same site, so there is no security
risk of information being shared between sites. Additionally, the
use of cookies enables web sites to remember your preferences automatically,
as well as adding other automatic features. These days, enough sites
rely on cookies, and since sites can only read their own cookies,
it makes sense to have cookies enabled by default.
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What is the largest e-mail attachment
I can send or receive?
Your mailbox can hold up to 5MB. This includes any messages being
sent or received.
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What can I do to prevent my computer from
getting a virus?
The two best ways to protect your computer from coming in contact
with a virus is to install Anti-Virus software and to be careful when
opening an e-mail attachment from someone with whom you are not familiar.
For further information, conduct an online search for “anti-virus
solutions.”
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