Accelerated Internet Access

This section answers frequently asked questions (FAQs) about using and installing KeyISP Web Accelerator Version 3.0.

1. Overview of KeyISP Web Accelerator

1. How does KeyISP Web Accelerator work?

2. Will I benefit from using KeyISP Web Accelerator?

3. What types of content does KeyISP Web Accelerator speed up?

2. Download and Installation Help

1. Where can I download the KeyISP Web Accelerator installer?

2. I'm having difficulty installing KeyISP Web Accelerator. Where can I get additional assistance?

3. Using KeyISP Web Accelerator

1. How do I start KeyISP Web Accelerator?

2. How do I change the image quality setting for a particular image?

3. How do I change the image quality setting for all images?

4. What do the statistics displayed in the Statistics dialog mean?

4. Product Details

1. How do I use Internet Explorer with KeyISP Web Accelerator?

2. How do I use other browsers with KeyISP Web Accelerator?

3. Does KeyISP Web Accelerator speed up email?

4. Where do I go if I have problems with KeyISP Web Accelerator?

5. Where can I get product information on how to use KeyISP Web Accelerator?

6. Does KeyISP Web Accelerator speed up my secure (HTTPS) transactions such as my web banking?

7. What operating systems can KeyISP Web Accelerator be installed on?

8. What system requirements are necessary to use KeyISP Web Accelerator?

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1. Overview of KeyISP Web Accelerator

1. How does KeyISP Web Accelerator work?

   KeyISP accelerates your Internet access through proprietary text and image compression, content caching and other network optimizations.

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2. Will I benefit from using KeyISP Web Accelerator?

   If you have a slow Internet connection (such as a dial-up or wireless connection) with bandwidth of less than 300Kbps, you will experience a significant degree of acceleration using KeyISP.

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3. What types of content does KeyISP Web Accelerator speed up?

   KeyISP Web Accelerator significantly speeds up web page access.  To achieve this speed up, proprietary lossless compression is applied to text, html, xml, javascript and style sheets.  Proprietary image compression is applied to gif images, jpeg images and Flash content.

   KeyISP also accelerates email traffic (POP3 and SMTP)using lossless compression.

   KeyISP does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).

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2. Download and Installation Help

1. Where can I download the KeyISP Web Accelerator installer?

   KeyISP Web Accelerator is part of the Premium Service Dialer download. If you need to obtain a copy please contact Technical Support.

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2. I'm having difficulty installing KeyISP Web Accelerator.  Where can I get additional assistance?

   For additional help please contact Technical Support for further assistance.

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3. Using KeyISP Web Accelerator

1. How do I start KeyISP Web Accelerator?

   KeyISP Web Accelerator is launched automatically every time Windows starts. You do not have to launch it manually.

   A KeyISP Web Accelerator icon appears in the Windows system tray to show that it is operating in the background.

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2. How do I change the image quality for a particular image?

   Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.  Selecting "Show All Original Images" allows you to view all original images on the entire web page.

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3. How do I change the image quality setting for all images?

   Right-click on the KeyISP Web Accelerator taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

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4. What do the statistics displayed in the Statistics dialog mean?

   Please view the Help section located in the KeyISP Accelerator program.

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4. Product Details

1. How do I use Internet Explorer with KeyISP Web Accelerator?

   Internet Explorer is automatically configured to use KeyISP Web Accelerator.  Use Internet Explorer as you normally would.

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2. How do I use other browsers with KeyISP Web Accelerator?

   Netscape Navigator is automatically configured to use KeyISP Web Accelerator.  Use Netscape as you normally would.

   For other browsers such as Opera and Mozilla, KeyISP Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "127.0.0.1" and the port number to be the local listening port of the KeyISP Client (5400 by default). Consult your browser's documentation for information on how this can be done.

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3. Does KeyISP Web Accelerator speed up email access?

   Yes, KeyISP automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail.  Other email clients should work transparently as well.

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4. Where do I go if I have problems with KeyISP Web Accelerator?

   First, consult the Help section of the program.

   Secondly, try our Help (FAQ) Database (this page).

   If you are still unable to resolve your problem then contact Technical Support.

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5. Where can I get product information on how to use KeyISP Web Accelerator?

   Please view the Help section located in the KeyISP Accelerator program.

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6. Does KeyISP Web Accelerator speed up my secure (HTTPS) transactions such as web banking?

   KeyISP Web Accelerator does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component. If you have a Secure application that you would like accelerated, inquire about the KeyISP Secure product.

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7. What operating systems can KeyISP Web Accelerator be installed on?

   KeyISP Web Accelerator can be installed on any of the following operating systems:

   • Windows 95b w/ Winsock2
   • Windows 98
   • Windows 98SE
   • Windows Millennium Edition (Windows ME)
   • Windows NT 4.0
   • Windows 2000
   • Windows XP 

   KeyISP Web Accelerator requires at least Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser.

   Note that the KeyISP Email Acceleration component requires Windows 98 and above, and that the KeyISP Pop-up Blocker component requires Internet Explorer 5.0 and above.

   Newer versions of Microsoft Internet Explorer are available free of charge through Microsoft.

   For Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however, Internet Explorer 5.5 is available.

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8. What system requirements are necessary to use KeyISP Web Accelerator?

   The recommended system requirements for KeyISP Web Accelerator are a Pentium 200MHz with 64MB of RAM and at least 5MB of hard-disk space.

   Regardless, KeyISP Web Accelerator will work within your current system configuration to provide you with the best content acceleration.

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